Cancellation and Refund Policy
Please read this Cancellation and Refund Policy carefully before making a purchase on the https://imaxbazar.com website (the “Website”) operated by iMaxBazar.com.
Returns and Exchanges
We understand that there may be instances where you need to return or exchange a product/service you purchased from us. To be eligible for a return or exchange, the following conditions must be met:
- The return/exchange must be requested within 15 days from the date of purchase.
- The product/service must be unused, in its original packaging, and in the same condition as when you received it.
Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer support team at imaxbazar@gmail.com. Please provide the following information in your email:
- Your order number
- The reason for the return/exchange
- Any supporting documentation (such as photos)
Our customer support team will guide you through the return/exchange process and provide you with further instructions.
Refund Processing Time
Once we receive your returned product/service and approve the return/exchange, we will process the refund/exchange within 20 business days. The refund will be issued through the original payment method used for the purchase and deduct Rs. 45 for product collecting charge. Please note that the refund processing time may vary depending on your financial institution.
Non-Refundable Items
Certain items/services may not be eligible for returns or exchanges. These may include:
- Downloadable digital products
- Gift cards or vouchers
- Services that have been performed or consumed
Please check the product/service description or contact our customer support team for more information on specific items/services that may be non-refundable.